Consumer Appeal Filed Against FastInfo Legal Services Pvt. Ltd.

In a time when digital legal platforms are rising fast across India, one consumer is standing tall against corporate deception. As per the complainant’s version, a legal battle has been filed against FastInfo Legal Services Pvt. Ltd., a private limited company registered under the Companies Act, 2013, for deficiency of service, unfair trade practices, and misleading advertisements.

According to the complainant, the case began in the District Consumer Disputes Redressal Commission, Warangal, where it was highlighted how FastInfo failed to deliver the promised legal support despite receiving online payments. The company runs advertisements with public figures like Saurabh Shukla as brand ambassador and presents itself as a professional legal service provider. But the complainant’s experience tells a different story.

The complainant submitted extensive documentary evidence, including WhatsApp chats, emails, payment receipts, Reviews of many consumers and screenshots of their misleading marketing materials—some of which included unauthorized use of popular media logos to build false credibility.

The Dismissal – A Procedural Shield: According to the complainant, the Warangal District Forum did not go into the merits of the case. Instead, it dismissed the complaint solely by invoking the DK Gandhi judgment, treating the matter as a “contract of personal service” and thus exempt under the Consumer Protection Act. However, FastInfo is not an individual advocate or law firm . It is a commercial entity operating across India under a corporate structure. The exemption, in this context, may have been wrongly applied.

The Appeal: As per the complainant’s version, an appeal has been filed before the Telangana State Consumer Disputes Redressal Commission. The argument is simple: FastInfo is a private limited company with a structured team, management, digital operations, and branding. It is not protected under the “personal service” exemption.

The case is now listed for hearing on 25-04-2025. If needed, the matter may be pursued before the National Consumer Disputes Redressal Commission (NCDRC) and, ultimately, the Supreme Court of India.

Why This Matters

This is not just about a refund or individual grievance. It’s about consumer accountability in the digital age. If companies can use brand ambassadors and online ads to lure consumers, they must also be held responsible under the Consumer Protection Act, 2019.

This case is a reminder to every consumer to stand up against injustice. Large corporations should not be allowed to exploit legal gaps to avoid responsibility. Justice begins with awareness—and action.