FastInfo Faces Consumer Case for Misleading Services, In the fast-growing era of online legal platforms in India, a serious consumer battle has emerged against FastInfo Legal Services Pvt. Ltd. The FastInfo consumer complaint case has highlighted shocking allegations of misleading advertisements, unfair trade practices, and deficiency of service under the Consumer Protection Act, 2019.
FastInfo, a private limited company registered under the Companies Act, 2013, promotes itself as a trusted digital legal service provider. The company uses aggressive marketing with paid promotions and celebrities like Saurabh Shukla as brand ambassador, projecting itself as a professional legal firm. But one consumer claims that behind this digital branding, there lies deception and exploitation.
The Complaint Story:
According to the complainant, FastInfo collected online payments promising legal help but failed to deliver any meaningful service. After repeated follow-ups, the company neither resolved the dispute nor refunded the money.
The complainant submitted strong documentary evidence, including:
WhatsApp chat records
Email communications
Payment screenshots
Website claims and marketing materials
Consumer complaints publicly available online
Screenshots alleging unauthorized use of media brand logos for credibility
The Case Dismissal – Controversial Reason Used
The complaint was first filed in the District Consumer Disputes Redressal Commission, Warangal. Shockingly, the case was dismissed not based on its facts, but only on a legal technicality.
The Forum relied on the DK Gandhi judgment, calling it a “contract of personal service”, meaning lawyers and personal professionals are not covered under consumer law.
But there’s a twist.
✅ FastInfo is NOT an individual advocate.
✅ It is NOT a law firm.
✅ It is a corporate company selling legal services commercially across India.
✅ Therefore, it cannot claim personal service protection to escape consumer law.
The Appeal – Battle Continues:
The complainant has appealed the dismissal before the Telangana State Consumer Disputes Redressal Commission, Hyderabad. The appeal argues:
✅ The District Forum wrongly applied the DK Gandhi judgment
✅ FastInfo is a business entity, not an independent lawyer
✅ Services were purchased commercially through online payment
✅ Therefore, Consumer Protection Act fully applies
If needed, the consumer is ready to approach NCDRC and even the Supreme Court of India.
Why This Case Matters:
This case is not just about one person’s refund. It raises a national-level question: Should companies be allowed to misuse legal loopholes to cheat consumers?
In the age of online fraud and misleading advertising, this case may set a landmark precedent for consumer rights in digital legal services.
Consumer Awareness – Be Alert!
Before paying any online legal platform:
✅ Check company registration details
✅ Search reviews and complaints online
✅ Avoid paying full fees upfront
✅ Insist on a written service agreement
✅ Prefer advocates verified by Bar Councils
✅ If cheated – file a consumer complaint + cyber complaint